I have sent a prescription on the 25th of May 2023 to *** and I have been making a follow-up about the delivery for the past three weeks and every time I call them, they promised to make a delivery in less than 48 hours but we have not

I have sent a prescription on the 25th of May 2023 to *** and I have been making a follow-up about the delivery for the past three weeks and every time I call them, they promised to make a delivery in less than 48 hours but we have not received anything yet. My dependant is not taking anything since then, please assist.