Extremely bad customer service, playing with people's health

This is what our pharmacy services is coming to, so disappointing. E-Mail from me to MediPost. This is unacceptable, your agent claim you dispatched double 60 pills instead of 30 pills for 2 months but my prescription says 60 pills per month 1 twice a day. Now my meds is not enough and I am in pain, what is MediPost going to do about ny suffering because of their fault.

We always have to struggle to get our prescriptions accepted or our medication dispatched. I will be sending this e-mail to my mesical aid as well as putting it on Hello Peter

See below discussion between me and your agent.

[03/28, 15:31] Cilla's Online Buys: Sorry wrong medical aid nr.*** This is mine [03/28, 15:32] Medipost Pharmacy New: Please kindly stay on the chat while I attend your query and profile. [03/28, 15:32] Cilla's Online Buys: Thank you, sorry for the mix-up [03/28, 15:35] Medipost Pharmacy New: Your next delivery date is scheduled 11/04/2025 [03/28, 15:35] Medipost Pharmacy New: Medipost has been sending you double , 60 instead of 30 so you can last for 2 months at a time [03/28, 15:36] Cilla's Online Buys: So I missed a whole month of medication?. No it is 60 pet month for 3 months I take 2 a day [03/28, 15:36] Medipost Pharmacy New: Just like previous delivery was [03/28, 15:36] Cilla's Online Buys: 60 is one month [03/28, 15:36] Medipost Pharmacy New: Hold on , just checking something [03/28, 15:37] Cilla's Online Buys: Here is my prescription again [03/28, 15:41] Medipost Pharmacy New: We have escalated your query to the relevant department for further assistance and amendmentS