Even your ID number, is not Enough, and you are not Mr. -we can talk to you in any way we want to

It just sometimes go above the Amount of PATIENCE you have in dealing with your call center , and today , after being with you for years , I just lost it , I believe years of the same , time consuming , robot like , reaction , just got to me , I can understand that your detail has to be verified , but really , when you find a mist call , from the Pharmacy on your phone , call back , and then this snotty , rude , attitude of a person , who raise her voice ,-Roche , when you ask her to just transfer me to the Pharmacist , (after she finds my profile with my ID number , and I gave my phone number) AS I think its regarding my repeat script , but my doctor closed , till 10/01/2021 , without me knowing about it , she kept on giving me an attuite , when I then asked to speak to her manager , she transferred me to one of her co workers - Magwane, who clearly was not her manager , who then proceeded in calling me by my name and surname , As -even thou I am the client , he can call me by my first name , And the he had the audacity to ask me , what my problem was- – he said he was her team leader , well the so called team leader just put me back to this women Roche - or what her name is , and she told me , shell get someone to phone me back , this of course it never happened – I am a ICU case manager , that work with COVID-19 patients every day , and I understand the POPI act , but really!! -You are not asking confidential patient information, you just want to sort out your script !!!