Delivery of medication

Good day

I need to report such poor and detrimental service by Medipost Pharmacy. My daughter is on Epillim, it is a chronic medication. There has not been any medication delivered by thick company. I called them on 10/08/18 inquiring. I was told the medication was dispatched on 03/08/18 and should have arrived on Tuesday 07/08/18 and was assured it will come the same day on 10/08/18. Reference no given was MP880247/020. Nothing was received, so my daughter had no medication as of 11/08/18 and she is prone to seizures. Again on 11/08/18 I called Medipost again and the lady I spoke to said she has sent the urgent request to her supervisor and the medication will be delivered the same day. I waited and today their call centre is closed. So my daughter has defaulted treatment for 2 days now and she takes this medication twice a day. If she gets a seizure, she can end up with brain damage due to the negligence with the delivery of the medication. No one has bothered to contact me from this pharmacy.

Kindly assist GI Cele Gems membership no: ********** 29