lL
lrwiggill L

1 reviews | Active since Jan 2017

13 Oct 2020, 19:48

Complete and utter lack of service

Once again not impressed with the level, or should I say ‘complete lack’, of service offered by this company. Service consultants are either arrogant or uninformed. I am a type 1 diabetic and therefore my chronic medication is very important. A pharmacist sent me an email stating that one of my meds is out of stock and won’t be sent. I then rep**** asking what is going to be done about it as it is quite important? As usual they couldn’t care less. There was nothing like can we try and source something else for you, nothing. Couldn’t even lift a finger to respond. I really think I’m going to leave Momentum Health just so that I don’t have to deal with Medipost. This is not the first complaint with them and as I can see from the list of reviews, many others are experiencing the same problems. It won’t be long before this company goes down.

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Replies (1)
Medipost Pharmacy
Medipost Pharmacy's reply14 Oct 2020, 16:03
Official
Dear Lyall

With reference to your telephonic conversation with one of our resolution specialists, I would like to sincerely apologize for your experience. I would like to assure you that out patients’ health and well being is our main concern and that your concerns have received the highest attention and priority.  

I trust  that your enquiry is resolved and want to reassure you of our commitment to providing you as our valued client with the best service you deserve.

Kind Regards
Lizette Swart
Customer Care Manager