Cannot supply test strips

We are chronic diabetic patients with Momentum Health, their network pharmacy provider is Medipost Pharmacy. We received new testing machines from our doctor and submitted the script to the pharmacy. They have informed us that they cannot supply us with the test strips and lancets for the One Touch Select Plus, as there is zero stock of this and they cannot get it for us, yet it is on our script. I called the Doctor and they advised us that the pharmacy has **** to us, as he went into a supplier portal and he can see 1000’s of available stock. They also give these machine to many patients and none has complained that they cannot get strips or lancets.

So why is Medipost lying to us. We have to test our sugar levels with this machine, as the Dr will download our results at our next visit.

Can Momentum Health also look at who they choose as Network Providers, this is not the first time that we had issues with this pharmacy.