IC
Izak C

1 reviews | Active since Jan 2013

13 Jan 2023, 11:12

BAD SERVICE FROM MEDIPOST

Dear Sir. On 24/11/2022 i submitted a script to Medipost and requests them to confirm delivery or not. they received it the same day. I received no response. 29/11/2022 I send 2 queries to Medipost. I gave them till 12:00 on 29/11/2022 to respond. I received no response. I went to our local pharmacy and got the medication immediately. On the 30/11/2022 I received a call from an African lady who could not speak the English language properly neither my mother tong Afrikaans, telling me that she only got the request now, 5 days later. I told her she was lying as I received information as above. she wanted to deliver the medication now. I told her that it was to late as I received the medication from the local pharmacy. Ever since Medipost did not deliver any of my chronic medication. I wrote them an email to inform Medipost of their absolute unacceptable service. Did not hear any thing from then ever since. This is the worst service I have ever experienced from Medipost. regards. Izak Cronje.

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Replies (1)
Medipost Pharmacy
Medipost Pharmacy's reply13 Jan 2023, 11:54
Official
Dear member,
 
I confirm receipt of your concern and one of our resolution specialists will be in contact with you shortly.
 
I want to ensure you that your concern is receiving the highest attention and we value your input.
 
Kindest Regards,
Tshepiso Seroka. Medipost Customer care