Bad costumer service

We went on holiday the 15th of December and on arrival realized I forgot some of my medication for my insulin pump. After speaking with accuchek my only option was to contact medipost. On 18 December I spoke to them and explained my situation. I told them that I needed it before Thursday the 20th December because i was not going home. I payed for it on the 18th and sent through the proof of payment. On the 20th I phoned them and it was still not send out. I then requested to cancel it and refund me. On the 21st December I received an sms stating that my medication has been dispatched. After another phone call they told me that it has been claimed through my medical aid and send to my holiday destination. They then told me they will see what they can do to rectify the address.

This has just been one bad experience. Their system needs to change. I know it is a bad time of the year but if they cant handle it then they must just tell me from the beginning and not waste all our time. I followed all their instructions immediately and they just took their time.

The last time I phoned they asked me if I sent an email telling them not to use the alternative address. Nobody told me I needed to do that. According to me I cancelled that order and everything must go on as normal.

I have been using medipost for many many years without a problem because nothing changed but as soon as i requested something different all hell broke loose.

Lets just hope my meds reach the correct address and that I receive my refund.