Worst service in 37 years

In the past, I mostly got good service from Medihelp, but this case has been exceptionally badly handled.

I submitted a claim in April, which was rejected, so I sent in a corrected claim. After this, it was: submit, reject, submit, reject, etc.

Eventually I called again and was told exactly what they wanted before they would pay the claim - a lot of hoops to jump through, I can assure you.

I sent that improved claim on 16/07/2021, which I'm sure contains everything they could possibly need to approve the claim. Juanita at the call centre also lodged an "enquiry" so that this matter could be followed up by the claims department. Today is 30/07/2021, and they tell me the claim has been submitted again, but they can't tell me whether it has been approved or will be paid - and the next payment date is only on 10/08/2021. To me it looks like the "enquiry" has actually slowed down the process.

I can't believe that it could take Medihelp 25 days (16 working days) to approve & pay a claim, IF they are actually going to approve it this time around.

By the way, this claim is for a motorised wheelchair which my wife needs due to her disability. It cost us R29 000, and Medihelp only pays about R8000, as far as I know. But even that small portion they apparently don't want to pay to us.

My impression is that they are on purpose making it as difficult as possible to us to succeed with such a claim. This boils down to ************** against people with disabilities.

I've been a member of Medihelp for 37 years, and I've never received such pathetic service. This may just be the final straw to make me move to GEMS, which I actually don't want to do, but they can't be worse than this.