1 reviews | Active since Jun 2016

18 Aug 2016, 14:23

Worst service gone even worse

<p>After my review I was finally admitted, now 2 months later same story they send me home, trying to make a **** by saying I did not declare my illness, how dare you do this twice, you SAY that you don't keep from getting medical care but Iam resposible for the bill, why on earth do I pay for medical aid then</p>

0
Replies (2)
Medihelp
Medihelp's reply19 Aug 2016, 09:44
Official

Dear anika-benadie

You are within the first year of membership and it is Medihelp’s policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions

Medihelp registered your hospitalisation and a SMS was sent to you on 18 August 2016, confirming the authorisation.

One of our consultants will contact you in this regard.

Kind regards

Medihelp Customer Care

's update25 Aug 2016, 08:31
Reviewer Update

No response from Medihelp?