Worst Service EVER!!!

During a COVID PANDEMIC where one has NO income for 2 months and have NO alternative but to cancel ones medical aid, as you simply did not have the money to pay it. after sending my bank statements showing NO incoming you still want to force me to pay for two months that I DID NOT USE the medical aid as well as what was used in the savings. After MULTIPLE conversations with MICHELLE I explained to her AGAIN AND AGAIN that I am not able to pay this, but I am willing to pay the amount that I used out of my savings. EVery time the amount changes as well?? Is this the type of service you reder forcing people to pay for something that they did not use. Can someone please ASSIST me and my Husband as he is having the exact same issue with them. I do not understand where you want me to **** out money that I DO NOT HAVE