Worst service
<p>After holding on for 4min to get auth for hospital admssion the hospital was told that they require a history from my GP something about non decleration, I signed up online and now I am getting the worst service. I should be in hospital tonight but in instead I am at home and hoping that I will be fine. They also said they need a treatment plan from my specialist, this was this morning today at 5 Spoke to the specialist anf gp and they have not had any requests from medihelp. Phone them just to hold on for 10+ min just to be transferred, so eash to sign up and take your money every month but their after sales service is sickening!!! </p> <p> </p> <p>Can someone please contact me urgently! </p>
Apologies not 4min 40min!!
Apologies not 4min 40min!!
Hi anike-benadie
Thank you for taking the time to bring your complaint to our attention.
Your complaint has been referred for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Hi anike-benadie
Thank you for taking the time to bring your complaint to our attention.
Your complaint has been referred for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Hi anike-benadie
Medihelp routinely investigates all applications for hospitalisation, medical procedures and chronic medicine in the first year of membership. Your general practitioner and specialist have been contacted and the investigation has been completed. Your hospital authorisation has been approved.
This information was communicated to you telephonically.
Kind regards
Medihelp Customer Care
Hi anike-benadie
Medihelp routinely investigates all applications for hospitalisation, medical procedures and chronic medicine in the first year of membership. Your general practitioner and specialist have been contacted and the investigation has been completed. Your hospital authorisation has been approved.
This information was communicated to you telephonically.
Kind regards
Medihelp Customer Care
