RM
Renier M

1 reviews | Active since Jul 2015

05 Feb 2026, 08:54

Worst Medical experience ever avoid at any cost!!

Beware of these Guys all is going well when you have an active subscription with them. the moment you cancel they show true colors. gave them the cancelation period they requested to end services. as the request was handed in in October and end of November, I'm done easy right... come December they started to threaten they will now cancel my membership (this already ended end of november.) if i don't pay for December subscription??? this service ended on November why will i pay for a canceled subscription. all my stuff was up to date as this was a done deal.

before you decide to use them just beware once you cancel, they come after you with legal action demanding payments for a canceled subscription even if you were on date and owed them nothing.

0
Replies (3)
Medihelp
Medihelp's reply05 Feb 2026, 10:03
Official
Dear Renier
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care 
Medihelp
Medihelp's reply09 Feb 2026, 11:18
Official
Dear Renier
Your response has been noted and will be escalated to the relevant department.
 
Kind regards
 
Medihelp Customer Care 
Medihelp
Medihelp's reply12 Feb 2026, 09:01
Official
Dear Renier
Your response has been noted and will be escalated to the relevant department.
 
Kind regards
 
Medihelp Customer Care