Worst Medical Aid Services

I am disappointed in the service from medihelp. I was a member last year and have been struggling with the paying out of my maternity benefits from medihelp. I paid for service for a midwife and submitted a claim but the claim was not paid out due to the procedure codes being inaccurate on the invoice. The midwife updated the procedure codes on the invoice and we resubmitted the claim. The claim has been under "investigation" for more than 30 days and has not been resolved. I am calling every week to follow up but there I get the same response. I really don't know what to do since the response time is very slow from them and I have been expecting a refund since November 2021. I ended up canceling my membership. After my birth, I also have a massive co-payment that I needed to make, which I understand, but yes it is very inconvenient, especially if you are paying R6000 a month for a service.