WORST MEDICAL AID

If I could give -500 rating I would.

I am currently 25 weeks pregnant... And I have had nothing but issues with Medihelp during this time - from extremely bad customer service to claims being paid out to the wrong person.

We are on the 18th of Feb 2022 and my savings have been depleted..... What am I suppose to do for the rest of 2022 and a baby due in May 2022. I have no clue why I pay the insane premium of R2200 a month only for myself if this is the case. And as shocking as this seems one of Medihelp's consultant's told me this morning "we all have things to worry about in life deal with it" - I just want to say Thank you Rita for your terrible unprofessional service.

So what has been happening with my savings - apparently the doctors even though they are network doctors ask more than medical aid tarrifs - which I understand. But Medihelp has been taking this "extra" part out of my savings without my knowledge... so my savings for the entire year is gone... and we haven't finished the second month of the year.

Two of my claims have been paid to the doctor. AFTER I have already paid the doctor..... I do not know how you miss that I attach the Capitec Card machine slip for the payment and still think I haven't paid. Their response was that there is no fault with their system - I must rather submit and after confirmation SMS phone them to make sure they understand to who the claim must be paid out.

I am sooooo fed up with medihelp......