Worst medical aid

<p>This is my first time complaining on Hellopeter and its not because i haven't recieved bad service, but because i haven't ever felt this frustrated in my life.</p> <p> </p> <p>We have never missed a payment on the medical aid but we keep getting notifications that our scheme is being cancelled because of non-payment. The only thing we dit was change it from debit order to eft. We have phoned medihelp numerous times asking them what is wrong and then somehow they find our funds and start the aid again although our reference is always correct on the payment.</p> <p> </p> <p>2 nights ago my baby was extremely sick and we went to the ER. Only to find out with embarrassment that our scheme has been cancelled since april and that they would not help us. We pleaded with them that we did pay and they must please help us, all to no avail. We had to go to a state hospital.</p> <p> </p> <p>Medihelp, you could have cost me my only child's life and you still dont care. It still hasn't been sorted out. After realising it was your mistake twice already you still haven't fixed it. I have paid medical aid for almost six months but have only been covered 2 months. Medihelp, that is theft. Why should you get to keep my money after not giving me a service?</p> <p> </p> <p>Every time we complain we get sent a automated email telling us that somebody is attending to our inquiry. Nonody is. Nobody has gotten back to us ever. We have to make so much effort to get to talk to someone. In all the months with you we still also don't have medical aid cards. Nothing. Does it take you six moths to deliver a medical aid card? </p> <p> </p> <p>I can see our lives aren't important to you and thats okay, but i will make it my mission to warn as many people as i can about how little medihelp cares for their clients. I'm consulting with the ombudsman and legal ait to see how i can be represented. Although my son is a number to you, he means the world to me.</p>