1 reviews | Active since Nov 2017
Worst company to join....
Medihelp is the wors medical aid to join. Terminate your service for a condition that happened after joining. Please do not consider them.
Dear Oluttig
Thank you for taking the time to bring your complaint to our attention.
As explained telephonically on 23 November 2017, it is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form. The sole purpose is to protect the Scheme and its members against abuse, which is unfortunately all too prevalent in the medical schemes industry.
As confirmed, Medihelp’s investigation was based on the fact that you required hospitalisation for a pre-existing condition, which was not declared on your application form. You also did not inform the Scheme about the treatment after receipt of your membership application form on 12 July 2017, prior to enrolment date on 1 August 2017. As you have failed to disclose material information, your membership was consequently terminated.
In conclusion I would like state that the Scheme is not indifferent to the needs or circumstances of its members. However, Medihelp must uphold its Rules at all times to promote and maintain effective and fair management as far as the granting of benefits is concerned.
Kind regards
Medihelp Customer Care
Best regards,
Dear Oluttig
Thank you for taking the time to bring your complaint to our attention.
As explained telephonically on 23 November 2017, it is Medihelp’s policy to investigate all requests for benefits in respect of hospitalisation, medical procedures and chronic medicine received within the first 12 months of membership, to determine whether the member has possibly failed to disclose material information about the health status of any of the beneficiaries on the application form. The sole purpose is to protect the Scheme and its members against abuse, which is unfortunately all too prevalent in the medical schemes industry.
As confirmed, Medihelp’s investigation was based on the fact that you required hospitalisation for a pre-existing condition, which was not declared on your application form. You also did not inform the Scheme about the treatment after receipt of your membership application form on 12 July 2017, prior to enrolment date on 1 August 2017. As you have failed to disclose material information, your membership was consequently terminated.
In conclusion I would like state that the Scheme is not indifferent to the needs or circumstances of its members. However, Medihelp must uphold its Rules at all times to promote and maintain effective and fair management as far as the granting of benefits is concerned.
Kind regards
Medihelp Customer Care
Best regards,