1 reviews | Active since Jun 2011
Worst allocating accounts! worst debt collections! worst ever!
<p>Firstly! THIS IS NOT WHAT WAS DISCUSSED YESTERDAY ****IT ALL!</p> <p>I paid R2300.00 FOR MY SUBSCRIPTION FEE FOR MARCH on the 27th March! and you have still allocated it wrong because I PAID R2300.00 MEMBERSHIP FEE FOR MARCH and you have allocated my payment incorrectly!!!!!!!! I have been trying to sort my account out with you guys now for going on 4 months and you sit back and you think its okay to treat your clientele this way! I JUST SPOKE TO A LADY YESTERDAY TO RESOLVE MY ISSUE!! She guaranteed she would allocate my monthly installments CORRECTLY and guaranteed me a correct statement! Today again! I get a statement that is totally incorrect and that i never made any payment towards my subscription! All my subscriptions fees are up to date excepting my loan account which i have not been able to even look at because you guys have been allocating everything incorrectly.</p> <p>My subscriptions are up to date! I want a new loan agreements! I want this sorted out because you guys allocate everything wrong. I want my subscription set aside for this issue! and i want my new loan agreement sorted out! over 6 months again because i dont even know what is going on with my account anymore. Send me a new loan agreement, an updated statement of my subscriptions including my payments for March 2017.</p> <p>I want a new loan agreement! I want my subscriptions fee updated to ZERO! and i want you guys to actually start caring about your clientelle that actually pays all of your salaries!</p> <p>I have spoken to Marius! I want this sorted out. I dont care what you DO! I thought Discovery was worse than you!</p>
Dear tdbotes
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear tdbotes
Medihelp has always been renowned for our good track record in terms of service delivery, but from your enquiry it is evident that you have not experienced the high quality service our members have become accustomed to.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
