Won't pay with they owe after they ******ed my money
<p>I joined Medihelp for a few months, paying them for months with a card or a certificate. After about 4/5 months I cancelled my membership but they continue to debit my account to which I disputed with my bank. I then joined another medical aid Discovery with excellent service, I got the certificate same day and the card in just a week. I later find out that Medihelp black listed me claiming I owe them over R6000. I wrote a complaint to the medical aid ombudsman and they changed their tune saying that they actually owe me! I sent them my banking details so they pay me what they owe and it's been over a week now. I tweeted then on Monday and someone called on Tuesday saying I will get my money the following day. Today is Friday and no money has been paid into my account. Basically Medihelp gave me terrible service and wanted to bully me to pay them for nothing and now I must beg them to pay back my money! I will tell anyone who cares to listen that Medihelp is terrible until j get my money. I'm not even sure if they have removed me from the credit bureaus. They have affected me so much that I couldn't get a study loan because of them! </p>
Dear tokelo-nhlapo
Medihelp functions in a strictly regulated environment and has a responsibility to all its members to ensure that the Scheme is managed in accordance with its Rules as registered with the Council of Medical Schemes.
Your membership was terminated on 12 January 2015 with effective date 11 December 2014, in terms of our Rules. On 4 October 2016, Management approved that your termination date be changed to 31 October 2014, our letter of the same date, refers. As confirmed in the above mentioned letter, corrections were made to your subscription account and currently indicates a nil balance.
As confirmed to you on 18 October 2016, the credit amount in respect of your medical savings account was deposited into your bank account on 20 October 2016, and will be available for withdrawal on 26 October 2016. Detail of the transaction will be reported on a summarised account statement.
Kind regards
Medihelp Customer Care
Dear tokelo-nhlapo
Medihelp functions in a strictly regulated environment and has a responsibility to all its members to ensure that the Scheme is managed in accordance with its Rules as registered with the Council of Medical Schemes.
Your membership was terminated on 12 January 2015 with effective date 11 December 2014, in terms of our Rules. On 4 October 2016, Management approved that your termination date be changed to 31 October 2014, our letter of the same date, refers. As confirmed in the above mentioned letter, corrections were made to your subscription account and currently indicates a nil balance.
As confirmed to you on 18 October 2016, the credit amount in respect of your medical savings account was deposited into your bank account on 20 October 2016, and will be available for withdrawal on 26 October 2016. Detail of the transaction will be reported on a summarised account statement.
Kind regards
Medihelp Customer Care
Yes, you confirmed this on 06 October 2016 after I reported/complaint to the medical aid ombudsman that you *******ly blacklisted me and confirmed that R1061.68 was due to me, however you later sent an SMS that only R446,21 was sent to my account. Your summarised statement which includes "post Hospital services" of R2 120.00 is a complete fabrication of the facts because during my contract with Medihelp I never used the medical aid and I had to use cash to see a doctor despite you debiting my account as a supposed member and that is the reason I terminated my membership.
Yes, you confirmed this on 06 October 2016 after I reported/complaint to the medical aid ombudsman that you *******ly blacklisted me and confirmed that R1061.68 was due to me, however you later sent an SMS that only R446,21 was sent to my account. Your summarised statement which includes "post Hospital services" of R2 120.00 is a complete fabrication of the facts because during my contract with Medihelp I never used the medical aid and I had to use cash to see a doctor despite you debiting my account as a supposed member and that is the reason I terminated my membership.