1 reviews | Active since Sept 2010
Why does one have to battle to get your own money back???
<p>Good day</p> <p> </p> <p>We would really like to know and understand why its so difficult to get your own money back? Medical aid was paid for years and barely used. We cancelled it in Jan 2017 and still paid an installment end of Jan and are being given the run around to get our money back thats in the fund. Every time we phone the date is changed?</p> <p>Last month we were told we will receive a form at the end of April latest to confirm the refund and it will be in our account latest 10 May, only to be told today we will only receive the form end of May now and payment will happen June?????</p> <p>This is TOTALLY UNACCEPTABLE and we expect management to contact us and sort this out. It clearly looks like no one knows what they are doing at this company and are all very ***********.</p> <p> </p> <p>We want our money back by the end of April and this needs to be sorted out immediately.</p> <p> </p> <p>We are awaiting a call from management. Please call Daniel du Rand at ********** .</p> <p> </p>
Dear Talithag
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Talithag
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
This query is still not resolve and this is absolute bull**** now. We received a form to sign to confirm the amount that will be paid out,it was signed and emailed back with a copy of bank statement and ID and we received an automated email back. Now we phone to confirm its received and to find out a date for payment only to be once again given the run around.
No one knows that a form was send to us, no one knows that an amount was finalised already or anything else. We just get the same damn rude responses and if we ask to speak to management they dont want to transfer us to someone.
We want this bull**** sorted out and a call from Medihelp management. No more emails or useless consultants.
This query is still not resolve and this is absolute bull**** now. We received a form to sign to confirm the amount that will be paid out,it was signed and emailed back with a copy of bank statement and ID and we received an automated email back. Now we phone to confirm its received and to find out a date for payment only to be once again given the run around.
No one knows that a form was send to us, no one knows that an amount was finalised already or anything else. We just get the same damn rude responses and if we ask to speak to management they dont want to transfer us to someone.
We want this bull**** sorted out and a call from Medihelp management. No more emails or useless consultants.