1 reviews | Active since Jul 2016
why dental was declined
<p>First all I am disapointed in your service, I pay a lot of money, and you offered me the best package you have and still not cover my son's dental operation, when I enquire about why is my son's medical cost not covered you beat around the bush, first of all I dont pay denis dental institution, number two I have never heard you have to proof why a operation needs to be done and x-rays need to be sent to your place you chose to handle your dental department. You insulted me and he dentist , we not *********, I say it as you asked as almost I deny not paying you every month, but when a operation came up you ask of me such proof why the procedure need to be done, I have sent several emails, and it gets answered 3 days later and answers are not straight forward. why do I pay discovery prime 3 and admed that adds up to R5000-00 and then your dental department send me a letters as to why decided they declined my son's dental procedure and the medical institution where the job will be done? cause I can see with the reviews your dental department is making trouble and not saving you a dime. Cause I have sent denis and you Medihelp why and you dont give me straight answers. </p>
Dear Manny1472
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Dear Manny1472
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
In 2007, Medihelp decided to offer improved dental benefits to the members and decided to appoint healthcare partners like Dental Information Systems (Denis).
Dear Manny1472
Denis received the quotation for Dré Frieslaar’s in hospital treatment to be performed on 20 June 2016. The treatment was declined due to the age rule indicating that extensive dental treatment in hospital under General Anaesthesia (GA) is limited to individuals under the age of 5 years.
Denis also requested the applicable motivation and x-rays as this is required where more than five fillings are requested. Denis have since assessed and approved the treatment.
Please refer to letter that was sent to you containing the feedback provided by Medihelp and Denis. Denis is committed to service excellence and we sincerely apologise for the inconvenience caused to you.
Kind regards
Medihelp Customer Care
Best regards,
In 2007, Medihelp decided to offer improved dental benefits to the members and decided to appoint healthcare partners like Dental Information Systems (Denis).
Dear Manny1472
Denis received the quotation for Dré Frieslaar’s in hospital treatment to be performed on 20 June 2016. The treatment was declined due to the age rule indicating that extensive dental treatment in hospital under General Anaesthesia (GA) is limited to individuals under the age of 5 years.
Denis also requested the applicable motivation and x-rays as this is required where more than five fillings are requested. Denis have since assessed and approved the treatment.
Please refer to letter that was sent to you containing the feedback provided by Medihelp and Denis. Denis is committed to service excellence and we sincerely apologise for the inconvenience caused to you.
Kind regards
Medihelp Customer Care
Best regards,
Hi Medihelp
Hope you well, my question in straight forward english was, is the dentist going to get paid doing the job ? and is using the facilties of the hospital going to get paid? I did not get an answe straight. and another thing why must I wait 2 - 3 days for a respond when I finally put you on hellopeter , my problem was attended with an 30 minutes, when I ask straight forward question to your department , people who have answered me around this issue is beating around the bush, and I this unacceptable as I will say it again, +/- 3000 reviews dont lie about what your dental department is doing,, as I felt to look for another medical scheme, they saw this complaint and i got numerous new medical schemes who want me to join them as this is really not acceptable. can you send me staright answers on my questions I asked in aboves sentences.
Thank you
Mr E. Frieslaar
Hi Medihelp
Hope you well, my question in straight forward english was, is the dentist going to get paid doing the job ? and is using the facilties of the hospital going to get paid? I did not get an answe straight. and another thing why must I wait 2 - 3 days for a respond when I finally put you on hellopeter , my problem was attended with an 30 minutes, when I ask straight forward question to your department , people who have answered me around this issue is beating around the bush, and I this unacceptable as I will say it again, +/- 3000 reviews dont lie about what your dental department is doing,, as I felt to look for another medical scheme, they saw this complaint and i got numerous new medical schemes who want me to join them as this is really not acceptable. can you send me staright answers on my questions I asked in aboves sentences.
Thank you
Mr E. Frieslaar
Dear Mr Frieslaar
Thank you for your response, a consultant will contact you as soon as possible.
Kind regards
Medihelp Customer Care
Best regards,
Dear Mr Frieslaar
Thank you for your response, a consultant will contact you as soon as possible.
Kind regards
Medihelp Customer Care
Best regards,
Dear Mr Frieslaar
A confirmed in our letter dated 7 July 2016 Denis received the quotation for Dré Frieslaar’s in hospital treatment. Denis have assessed and approved the treatment/services by the dentist.
Denis will fund the dentist account according to Scheme Rules and the accounts of the hospital and anaesthesiologist will remain your responsibility.
Kind regards
Medihelp Customer Care
Best regards,
Dear Mr Frieslaar
A confirmed in our letter dated 7 July 2016 Denis received the quotation for Dré Frieslaar’s in hospital treatment. Denis have assessed and approved the treatment/services by the dentist.
Denis will fund the dentist account according to Scheme Rules and the accounts of the hospital and anaesthesiologist will remain your responsibility.
Kind regards
Medihelp Customer Care
Best regards,
Good day
Thanks for the reply, but you know and I know what will be my next step.
Thank you
Mr E. Frieslaar
Good day
Thanks for the reply, but you know and I know what will be my next step.
Thank you
Mr E. Frieslaar