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FARHAAN B

1 reviews | Active since Jul 2016

03 Jul 2018, 12:09

Who said i only got one grandmother call me before close the query

so my grandmother is on the dimension prime 1 option which is a hospital plan however she has visited a private specialist at her expense and was referred for a contrast an pre and post brain Mri and Brain contrast MRI the radiologist at national radiology services turned her away because it was a hospital benefit. knowing that she is entitled to specialized radiology out of hospital with R1550 CO PAYMENT. she is 67 of age and is being sent from pillar to post because she has a hospital plan surprisingly.

i want medihelp to arange for her to have her radiology done at the N17 NETCARE HOSPITAL IN SPRINGS medihelp should inform service providers of there policies

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Replies (5)
Medihelp
Medihelp's reply03 Jul 2018, 13:34
Official

Dear Mr Bhamjee

To enable Medihelp to investigate your enquiry, you are kindly requested to furnish the Scheme with your grandmother's membership number or identity number.

Upon receipt thereof, Medihelp will provide you with the necessary feedback.

Kind regards

Medihelp Customer Care

FB
FARHAAN B's update03 Jul 2018, 13:45
Reviewer Update
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FB
FARHAAN B's update03 Jul 2018, 13:45
Reviewer Update
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Medihelp
Medihelp's reply03 Jul 2018, 14:29
Official

Dear dare2dream

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

FB
FARHAAN B's update03 Jul 2018, 14:31
Reviewer Update
Please not this is urgent we need to no how must she get authorizaation