AH
Alan H

1 reviews | Active since Mar 2017

20 Jun 2024, 13:34

Waste of money

What a bunch of hypocrites. They profess to care. They claim to be up to date with their protocols. They wanted, without telling me, to put me onto inferior, ineffective medicine for my diabetes and refused to pay for the medicines that are internationally recommended because of their "protocol" which is not dated or signed by an expert. And their website swears that the medicine I am on is covered but yet they refuse to pay. Choose a better scheme. The tragedy is that the MSC is obliged to protect the schemes' negligence against the fee-payers.

0
Replies (8)
Medihelp
Medihelp's reply20 Jun 2024, 14:22
Official
Dear Alan H
 
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care 
AH
Alan H's update20 Jun 2024, 14:28
Reviewer Update
MSC *******ly and immoraly ******ed my confidential medical information when their sole interest is in protecting Medihelp from implementing proper care according to international norms. Do not trust them. If you send me your details I will provide you with their e-mail to this effect.
Medihelp
Medihelp's reply21 Jun 2024, 06:43
Official
Dear Alan H

Your complaint is currently being investigated and feedback will be provided to you upon completion.

Correspondences may be emailed to ***
 
Kind regards
 
Medihelp Customer Care
AH
Alan H's update25 Jun 2024, 11:56
Reviewer Update
Hedihelp rep**** that the CMS, a toothless non-ombudsman, had supported their refusal to pay. Imagine they said they would just provide cyanide in addition to what the government clinics provide, the CMS would just nod its head as it has admitted to me its incompetence in providing an opinion on the scientific merits of my case. Why pay for medical schemes that want to kill you? Avoid Medihelp that hides behind a ******* law and the CMS there to protect them against you.
Medihelp
Medihelp's reply25 Jun 2024, 12:42
Official
Dear Alan H
  
 Your complaint was investigated and feedback was provided to you via email on 25 June 2024.
  
 Kind regards
 
 Medihelp Customer Care
AH
Alan H's update25 Jun 2024, 14:07
Reviewer Update
Please show the public how you deseve the title of ombudsman when your legal function is to protect the medical schemes against their customers. Cite the law to which you cling. Let the public know you are not competent in science to judge the medical merits of the schemes' decisions to provide treatment, or not. Let the public know how tax money is being spent on these narrow interests. Let the public know the low standards of care required by the law. Now tell the public what to expect as government services turn patients away to buy life-saving medicines at their own expense. Let the public know how this differs from medical schemes. And why we should pay for this lack of service.
AH
Alan H's update25 Jun 2024, 14:09
Reviewer Update
I meant to refer this to the CMS but it is just as well you read it here.
Medihelp
Medihelp's reply25 Jun 2024, 14:15
Official
Dear Alan H
  
 Your complaint was investigated and feedback was provided to you via email on 25 June 2024.
  
 Kind regards
 
 Medihelp Customer Care