\Wasn't me\""

I visited the doctor yesterday and was very embarrassed when the receptionist told me that my medical aid has been suspended, which I was completely oblivious to, due to fact that there was ZERO communication from Medihelp to inform me of this. When I contacted them to enquire where the communication was they told me that they didn't have my email address, which I found strange due to the fact that they sent me my tax certificate on the 19th of feb 2016 on my EMAIL ADDRESS... I am TIRED OF EXCUSES!! \oh but we didn't have your details on your new profile\" - WHO'S FAULT IS THAT!?! What if there was an emergency situation they would have sent me or my dependants to a non-private institution and I wouldn't have had any idea why, WHICH IS UNACCEPTABLE and a SHOCKING prospect for somebody under the impression that he is covered by his medical aid. Secondly - Medihelp says that the bank rejected the debit order, hence the reason for suspension, and suggested that I take it up with my bank.. I drove to the nearest branch where they showed me that they have NO record of the debit order rejection. They had no reason to reject it.. stop blame shifting MEDIHELP and get your act together!!"