Waiting on Authorisation

<p>my daughter was admitted to hospital on 4 aug 16 at 22.30. unfortunately i could not contact medihelp as it was after hours.i took my daughter to the gp twice on the 4th and paid cash after 8pm i took her to the government's day hospital to be put on the nebuliser.at the hospital the admin requested authorisation but had to admit my daughter in the meantime.the next day i contacted medihelp to confirm if they received the auhorisation request and was advised that its pending investigation for pre-existing condition. How can Lower Respiratory tract infection (bronchitis/pneumonia )be a pre existing condition? im no doctor but you dont just walk around with that for months or years??i was advised that the investigation would take 3-5days.i gave then the gp contact details even offered to send the gp refferal letter as well as day hospital letter to show that its the 1st time ever my child has this problem.well she has been discharged on the 7th and stil jo word from medihelp.i regret signing up with this medical aid.</p>