1 reviews | Active since May 2013
Waiting Investigation
<p>Two weeks ago I went to the Gynae for my annual check-up. She referred me to have a MRI scan. Because I only joined a month ago they doing an investigation (which is fine). The problem is that they waited for my GP information BUT NO ONE phoned me to ask me for that information. I have been phoning them numerous times and all they say is that they busy with the investigation. How long does it take?? I am very disappointed in the way they handling this matter. There is no urgency for them but just too happy to take your money every month!!!</p>
Dear Chanet10
Thank you for taking the time to bring your complaint to our attention.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your membership number.
Kind regards
Medihelp Customer Care
Best regards,
Dear Chanet10
Thank you for taking the time to bring your complaint to our attention.
Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your membership number.
Kind regards
Medihelp Customer Care
Best regards,