Waiting for Medihelp to contact us as Medihelp is so far not there when one of your loved one needs to be hospitalized !

Medihelp is not there when one of your loved one needs to be hospitalized !

My Daughter Petal was diagnosed yesterday after we consulted a specialist that she has a "tonsolatis" or that she needs her tonsils removed or a very common situation in children since Petal is only 12. I tried to contact Medihelp this morning for the pre-admission and literally waited for 1 hour on the phone and had to call later and waited literally another hour before eventually someone answered just to tell us that they received our pre-authorization request but because we are not a full year yet on this medical aid they said that they have to investigate first ...We answered that our daughter was booked for the coming Monday as the specialist has advised for a procedure that is totally common amongst children and would take a maximum of 45 minutes or the removal of her tonsils. The consultants totally lacked any authority and was totally indifferent harsh and heartless. She said that it may take weeks ??? weeks ??? Is Medihelp in financial difficulty ? as clearly this behavour is similar to someone that does not what to pay ? We feel like we have fallen into a trap and it really feels like we have no Medical Aid and the security that we all are longing for when we buy into these expensive Medical Aids ! Brace yourselves for the worst disappointment with MEDIHELP as no one will be there for you when you find yourself in a medical crisis ! I send an email requesting that pre-authorization and complained about our experience so far and our mail was responded with an automated answer saying that someone will respond within 8 hours. The same mail was send to us when I send the pre authorization earlier thinking naively that we had a reliable medical aid ! The biggest problem so far is that we are unable to communicate with Medihelp and it feels like they are evading us and making it literally impossible to communicate. My wife is in a total state and cannot express the distress that this company that has been collecting our money for months and months is putting us in ! The Doctor received earlier today a cancellation of the procedure and we are left in total shock ! We requested from Medihelp that they authorize this urgent procedure as nothing stops them from investigating later and cannot understand why we are treated like ****** and lack of trust is such an insulting feeling ! We do not know what to do because there is no one to speak to at Medihelp and that is after paying months and months of high fees ... we have nothing to show for ! Shame on them ! We intend following up on Monday as there is NO ONE ON WEEKENDS to contact although curiously it is stipulated in the email that they have send that in case of emergence to please contact a number that is listed in the mail ! is this acceptable I urge someone from MEDIHELP to do what they stand for or "HELP us MEDICALLY" and talk to us and enlighten us ? Very disappointed and angry