VERY UNHAPPY MEMBER - COMMUNICATION ISSUE

Good day,

I have a serious issue with my subscription and I have been trying to sort it out for the past few months with no success.

I contacted Medihelp at the end of March, as I was unable to pay my monthly subscription due to COVID and not receiving maintenance payments. I was then offered the COVID relief with payment break and would then not have any benefits for April, which I agreed to as it was my only option at that time.

I further advised that I would need to pay via EFT as the debit goes off too late and due to me not getting usual income, the debit will bounce. The debit needs to be cancelled / moved earlier. I was then advise that they will put in the request, but can't guarantee that the payment will not go off.

I proceeded to pay the full subscription at the end of April as promised, via EFT, and the debit still tried to go off of my account, but of course failed, as I anticipated and notified Medihelp that it will. I then paid a R120 penalty fee with my bank.

End of May, same story. Paid via EFT, debit order failed, penalty paid. After I again notified you that the debit order will fail.

In this time, Medihelp sent a letter stating that COVID relief (payment break) may not be done and we need to make arrangements to pay off the arrears. I have been trying to do so, with consultants not phoning me back, or transferring me, or saying they will put in the request. I have tried on the phone, online chat and email.

Now I receive an SMS stating that my membership will shortly be terminated - I have a husband and young son on this medical plan and all I have wanted to do was keep everyone there as I don't want to run the risk of us getting in an accident, or my son getting hurt and not being able to get to a private hospital.

I am very unhappy and just need to know how this will be sorted out, alternatively confirmation that the membership will be terminated and the debit orders will be cancelled by end of June so that I can find a new medical aid.