EZ
Elzaan Z
1 reviews | Active since Jul 2014
21 Mar 2016, 06:39
Very Unhappy Client
So I laid a complaint on hello peter about medihelp on the 15. They called me and I was advised by Charlotte that my money for my claim that I submitted on the 3rd already will be paid with Fridays run. Now I received an sms on my husbands phone that it will only be paid the 29th. How the hell is your departments run. That is unacceptable.
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Medihelp's replyOfficial
22 Mar 2016, 12:30Hello ElzaanZ,
Please be assured that Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
As telephonically explained, the claim was processed for payment on 18 March 2016, as promised, but it takes approximately 3-5 working days for the money to be paid into your bank account. Due to the public holidays during March the payment will take longer than what you are used to.
Kind regards
Medihelp Customer Care
Please be assured that Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
As telephonically explained, the claim was processed for payment on 18 March 2016, as promised, but it takes approximately 3-5 working days for the money to be paid into your bank account. Due to the public holidays during March the payment will take longer than what you are used to.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply22 Mar 2016, 12:30
Official
Hello ElzaanZ,
Please be assured that Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
As telephonically explained, the claim was processed for payment on 18 March 2016, as promised, but it takes approximately 3-5 working days for the money to be paid into your bank account. Due to the public holidays during March the payment will take longer than what you are used to.
Kind regards
Medihelp Customer Care
Please be assured that Medihelp is committed to rendering an effective service to all its clients and we therefore appreciate it if problems are brought to our attention, as this allows us to improve our service.
As telephonically explained, the claim was processed for payment on 18 March 2016, as promised, but it takes approximately 3-5 working days for the money to be paid into your bank account. Due to the public holidays during March the payment will take longer than what you are used to.
Kind regards
Medihelp Customer Care
Best regards,