1 reviews | Active since Dec 2016
Very disappointed, now it's borderline harassment with continuous threats...
<p>Good day</p> <p> </p> <p>I joined Medihelp 01.01.2011 by using the serices of a AON representative. Needless to say I was hugely surprised to find that not one but two of my accounts were not paid out by Medihelp. </p> <p> </p> <p>Considering I paid R1926.00 per month on the Dimension Prime 2 Plan it was hightly embarressing to find that only a partial amount of my dental work that was done on 06.06.2016 of R181.21 was paid where the total amount was initially R1066,20...Dentist visits happen once a year.</p> <p> </p> <p>Furthermore my Medical practitioner sent me for xrays (R1135,10) on my shoulder at a Hospital ...this too was not paid out as they had some excuse of insufficient funds from my "savings account"?</p> <p> </p> <p>Considering the amount I paid every month this is beyond my understanding as I have dutifully paid them until 31 October 2016, and then they have the audacity to threaten me not once, but 3 times in a matter of 3 hours saying I owe them money? I used the money to pay the outstanding bills they failed to pay.</p> <p> </p> <p>The bad service , sloppy explanations and the borderline harrassment is unwarrented and I havwve asked them to stop. I do feel they failed me as a client who aways paid them first of every month.</p> <p> </p> <p>How and what do I have to do to notify them that I owe them nothing as they failed as a medical aid to provide a service .</p> <p> </p> <p>Please assist.</p>
Dear JMD1949
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear JMD1949
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear JMD1949
As explained during the telephonic conversation earlier today, you were registered on the Dimension Prime 2 benefit option. This option offers comprehensive private hospital cover with a savings account for day-to-day medical expenses. Once the available amount in your savings account has been depleted, you will be liable for payment of any outstanding amounts on accounts for day-to-day medical expenses.
It remains the member’s responsibility to select the risks to be covered and to choose a benefit option accordingly.
Please accept my apologies for the duplicate emails sent to you in error, which originated from a system error.
Kind regards
Medihelp Customer Care
Dear JMD1949
As explained during the telephonic conversation earlier today, you were registered on the Dimension Prime 2 benefit option. This option offers comprehensive private hospital cover with a savings account for day-to-day medical expenses. Once the available amount in your savings account has been depleted, you will be liable for payment of any outstanding amounts on accounts for day-to-day medical expenses.
It remains the member’s responsibility to select the risks to be covered and to choose a benefit option accordingly.
Please accept my apologies for the duplicate emails sent to you in error, which originated from a system error.
Kind regards
Medihelp Customer Care