Very disappointed client

I am so disgusted with the medical aid. I was hospitalised on 7 March 2024. I was informed that I must pay a R3350. co-payment for MRI Scan because it is an in-hospital procedure. I paid it and when I received the statement 30 July the payment for the MRI was rejected, because the referral letter was not attached. On the 16 April I contacted them again and informed them that the incorrect co-payment was app**** (out of hospital procedure) and then I informed them and they advised that they will have it fixed and I can check with the next run. Still it was not fixed when I received the statement. I then contacted them again and they said it will be fixed by the next run 30 April. Up until today it has not been fixed. When I asked to manager they are always in meetings. All I get is that claims have a backlog. In the meantime I am suffering, because I cannot clam the money back from my Gap cover, because it is not like I have money lying around. I need my money.

What makes is worst last year I had a similar problem with a co-payment.