1 reviews | Active since Jun 2016
Useless Service
<p>Medihelp's service is absolutely pathetic. I have requested pre-authorisation over a week ago and I have had no feedback with reference to that. I logged an enquiry on their website, still waiting for an agent to call me back. How difficult is it to provide good and efficient and quick customer service. If i do not get a response by this Friday (24-06-2016) I will take this matter further. Cause what it the point of having a Medical Aid if one cant utilise it because of the pathetic, useless service from the Medical Aid itself. Time it ticking, and I am waiting for a call!!</p>
Dear annelisevanniekerk
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear annelisevanniekerk
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear annelisevanniekerk
Medihelp did contacted you this morning and conformation was done for your application for chronic medicine. The application was received in Medihelp on 21 June 2016 from the treating physician and will be validated. Upon finalisation you will receive notification of the outcome.
Kind regards
Medihelp Customer Care
Dear annelisevanniekerk
Medihelp did contacted you this morning and conformation was done for your application for chronic medicine. The application was received in Medihelp on 21 June 2016 from the treating physician and will be validated. Upon finalisation you will receive notification of the outcome.
Kind regards
Medihelp Customer Care
Thank-you for your speedy response and for assisting me in getting my query sorted.
Thank-you for your speedy response and for assisting me in getting my query sorted.