USELESS FLIPPEN SERVICE!!!!!!

The 17/11/2014 I received an email asking me to forward them recent proof of payment for the new year. On the 18/11/2014 I sent my payslip as per their request. 1/1/2015 I received an SMS stating that because I didn't send them the correct documentation, my monthly instalment will go up to the next brackett. That same morning, I called the call centre, waited 10min's on the line - where an arrogent little '*****' told me that I didn't send them 3month's payslip as per the request in their email and no form. I resent the email-there was nowhere stating 3month's payslips!! And form attached to send to them. Yesterday 02.02.2015, money were deducted R550 more than it must be!!! When I tried phoning them today, I waited 30min's on the line without speaking to someone. I don't have time for such useless service!!!!!