Useless Customer Service. No Response. Incorrect information given.

On 13 Feb, I contacted Medihelp, to confirm whether I needed to get any referral for my 12 week maternity scan. I got a response to say that it was not subject to referral by the GP. I proceeded to go to my appointment with my gynae on 19 Feb, which requires blood work etc (as it is an important scan in pregnancy). I then get sent a bill from Pathcare for over R1800, and Medihelp states I omitted to get referral for the gynae, and therefore the blood work will not be covered.

They have been dragging their feet since, and I keep getting overdue bill statements, because Medihelp now refuses to cover it. I have followed up numerous times, yet they cannot resolve something which is clearly their consultants fault. I was very clearly told that I did not need to get a referral from a GP.

This needs to be rectified as a matter of urgency. Absolutely useless service, and none of the consultants I deal with ever leave their names, so not even sure who I am dealing with.