USELESS AND PATHETIC MEDICAL AID

I have to lodge 2 complaints in one. I asked Medihelp to change my debit order date to the 15th of the month as this is my salary date. My salary date used to be 30th. I have asked and emailed them and each month I get a message that my cover is suspended due to non payment. I just phoned and was told that they only do debit order runs on 1, 25 and 30 of each month - How stupid is that? Do a run on the 15th 25th and 30th - more options for the clients - THERE IS NO DIFFERENCE BETWEEN THE 1st OF THE MONTH and THE 30TH???? - But get that into their small brains. Second complaint - I already lodged this with the ombudsman for medical aids. Medihelp has ONLY 1 vascular surgeon in the whole of Gauteng and Limpopo combined. This surgeon only operate at Eugene Marais - Guess what? Eugene Marais is not on their list of approved hospitals. So now they will not pay my surgeon in full for a life threatening problem because I "VOLUNTARILY" chose to use a non network service provider. How can it be voluntary? You refused to give authorisation for Eugene Marais. DO YOU UNDERSTAND THE MEANING OF THE WORD VOLUNTARY? GROW SOME BRAINS.