1 reviews | Active since Jun 2011
URGENT REVERSAL BECAUSE DEBIT ORDER NOT CANCELLED BY MEDIHELP
<p>Hi,</p> <p>I phoned Medihelp yesterday and i asked them WHEN will my debit order be going off and they said tonight at midnight! So i arranged for my mother to transfer funds into my account for my rent! And on the 28th Feb you guys debited my account when that was not the agreement.</p> <p>I phoned Medihelp - i asked them not to let the debit order go off anymore as i will be making manuel transactions. You guys debited money off my account. Almost R3000. The debit order went off last night. i need this reversed urgently because i need to pay my rent. Please for ONCE show me you are a good medical aid because all you guys have been doing is giving me serious hell. Please, i need this money reversed. My bank account is ********** 1668 and im with SA Postbank. I am about to lose my place because i work on a month to month rental fee and my landlord wants my rent. My ID is ********** 208086 My cellphone is ********** 566 Please for once JUST HELP ME! I really really am considering just going back to Discovery. I cant deal with this anymore. Please i need to pay my rent. When can you do this?</p> <p>No one is responding! I need the money reversed that you took *******ly when i phoned yesterday the 28th February 2017 and asked you WHEN IS MY DEBIT ORDER GOING OFF and you said the 1st! THEN WHY DID IT GO OFF THE 28th when the money in my account was for my rent?</p> <p>Tarri</p>
Dear tdbotes
Thank you bringing your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear tdbotes
Thank you bringing your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear tdbotes
As confirmed to you by telephone, your monthly subscription is due on the first day of each calendar month, but it is payable at the end of the respective calendar month. The monthly subscription must be paid no later than the first working day following the end of each calendar month.
During the telephone conversation with Medihelp on 28 February 2017 you enquired the date on which the debit order will be recovered and it was confirmed as midnight on the 1st of March. At this point it was too late to stop a debit order, as the request had already been validated by your bank.
According to our records, your subscription was correctly recovered and your account reflects a zero balance. Your request for refund can therefore not be approved.
Kind regards
Medihelp Customer Care
Dear tdbotes
As confirmed to you by telephone, your monthly subscription is due on the first day of each calendar month, but it is payable at the end of the respective calendar month. The monthly subscription must be paid no later than the first working day following the end of each calendar month.
During the telephone conversation with Medihelp on 28 February 2017 you enquired the date on which the debit order will be recovered and it was confirmed as midnight on the 1st of March. At this point it was too late to stop a debit order, as the request had already been validated by your bank.
According to our records, your subscription was correctly recovered and your account reflects a zero balance. Your request for refund can therefore not be approved.
Kind regards
Medihelp Customer Care
I am on a payment plan for 4 months - i have the papers from Medihelp! What the hell is your problem? i paid R2200 on Friday and i also got deducted R2184.00 from Medihelp last night???? WHAT DO U MEAN YOU WILL NOT REVERSE ANYTHING? YOU ARE DISGUSTING!
I am on a payment plan for 4 months - i have the papers from Medihelp! What the hell is your problem? i paid R2200 on Friday and i also got deducted R2184.00 from Medihelp last night???? WHAT DO U MEAN YOU WILL NOT REVERSE ANYTHING? YOU ARE DISGUSTING!
Dear tdbotes
As explained by telephone, your request to pay your October and November 2016 subscription in instalments was approved on condition that your current monthly subscription is paid up to date. A payment of R2 184,00 made on 27 February 2017 was set of against the subscription payable for January 2017 and the debit order recovered on 1 March, to the amount R2 184,00, was in respect of your subscription payable for February. Your subscription account currently indicates a nil balance and no amounts are refundable to you. A reconciliation of your subscription account will be sent to you by email.
Kind regards
Medihelp Customer care
Dear tdbotes
As explained by telephone, your request to pay your October and November 2016 subscription in instalments was approved on condition that your current monthly subscription is paid up to date. A payment of R2 184,00 made on 27 February 2017 was set of against the subscription payable for January 2017 and the debit order recovered on 1 March, to the amount R2 184,00, was in respect of your subscription payable for February. Your subscription account currently indicates a nil balance and no amounts are refundable to you. A reconciliation of your subscription account will be sent to you by email.
Kind regards
Medihelp Customer care