Untrained Staff in Call Centre

Emily Rabalao tried to assist, but couldn't access or give accurate information. She didn't seem to understand what was going on, or how to open and access further information to be able to answer my questions.<br> <br> When I got agitated at the information I was given, she said she would put me through to someone else who could assist, and then proceeded to drop the call. <br> <br> I called back, and spoke to MacDonald - who was VERY knowledgeable, and gave me a completely different story than Emily. I asked that Emily's Supervisor, Moses Mabunda call me back... And I am still waiting...