Unreliable Service and Broken Promises

Extremely disappointing experience with Medihelp due to inadequate service and unresponsive support. We submitted a claim expecting that Medihelp would reimburse us from our own savings account, as they had previously assured us in writing and over the phone. After weeks of silence despite numerous follow-ups, Medihelp finally responded, claiming it was our responsibility to verify fees with the doctor beforehand—even though we had already done so. We had reached out to Medihelp prior to the treatment, providing the doctor's pro forma invoice, and were explicitly told they would cover the difference from our savings. Now, they are refusing to return over R30,000, which they confirmed would be covered by our savings. This level of customer service is unacceptable. To make it worse I see that they have a generic response to any complaint given, clearly they do not care about their members at all.