unreliable and bad customer service.

I called Medihelp for the second day in a row which I first was helped 14:30 2015-06-30 after about 4 hours of trying to get through. When I talked to the lady Stefnie she said she had no answers for me which only mean she have no clue what she is doing. Then she told me with a bad attitude I am responsible for the operation costs in question and Medihelp wouldn't pay any hospitalization because it is my first year with them. I am sure any other medical aid would try to help and pay for the hospitalization or at least answer the phone within an hour of holding. Then also they mark the report and say they will look into it but they haven't even called me back to offer help or an explanation. I am fed up with their poor attitude and am strongly looking for a new medical aid, So must every person who is looking for a medical aid keep looking and don't stop @ Medihelp because you will be on the phone for hours with a higher phone bill as the medical cost you incurred. Please Medihelp people don't mark this unless you want to really help and do what I am paying you to do. Also my friend who is with Medihelp and is pregnant never get more than half of the cost of the gynaecologist.