TL
Thapelo L

1 reviews | Active since Feb 2015

19 Feb 2015, 12:47

Unpaid Bill at The Physiothe******

December the14th, 2014 which was on Sunday I had an accident with my neck. Because no Network Doctor was open on that day I had to settle for a Hospital. I went to casualty. Casualty referred me to an in-house Doctor. This in-house Doctor then referred me to a Physiothe******. Monday the 15th December I then went to see a Physiothe******. I am on Medihelp Necesse by the way.<br> I had a call from the Physiothe****** asking for my referral letter cause apparently Medihelp doesn't want to pay because I didn't have a referral letter. I then submitted my referral letter. This morning I got a call from the Physio stating that Medihelp still doesn't want to pay because the Doctor who referred me to them is not a Network Doctor. The mere fact that the Doctor referred me to a Physiothe****** shows that I was in an unbearable pain.<br> MY QUESTION TO MEDIHELP IS \ WHERE WAS I SUPPOSED TO GET A NETWORK DOCTOR ON A SUNDAY? PLEASE PROVIDE ME WITH A LIST OF NETWORK DOCTORS THAT WHERE OPEN FOR BUSINESS ON THE 14TH OF DECEMBER 2014 IN BLOEMFONTEIN"<br> <br> Was I then not supposed to see a Doctor because he is not a Network Doctor? <br> Is this a way of trying to dodge a bill because Im not with Medihelp anymore?"""

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Replies (1)
Medihelp
Medihelp's reply19 Feb 2015, 13:32
Official
Hello [email protected],

Thank you for writing to us.

Your complaint was referred to our client services department for investigation and a consultant will contact you in this regard.

Kind regards

Medihelp Customer Care