Unhappy with your poor service

Hi, I want to start with, Medihelp is not a bad medical aid, we are happy, it is just the service that is not up to standers considering we pay a lot of money each month.

On 20/06/17 I went to an optometrist for an eye test which cost me R400.00 On 04/07/17 I got my glasses and paid it in full which was R2646.00

As it was my first time claiming anything at Medihelp, I phoned for assistance, I regret that I didn't take the name of the lady I spoke to as it would have made it easier. She told me what I needed and where to sent it to which is ********** So I did on 11/09/17.

Having faith I thought it would get sorted out and I will receive my money which Medihelp owes me, as time went by I did not receive any feedback, nor my money back. So I phoned medihelp to find out how the proses is going and why they didn't give me any feedback. The guy told me that all the optometrist claims has to go though PPN . I am shocked, because nobody informed me about this, the guy said that they should have sent me an email, I did not receive any email stipulating that it actually had to be sent to PPN. It makes me very unhappy to receive service like this. I am trying to sort this situation out with PPN now. I will keep in touch. Thank you