LM
Lindiwe M

1 reviews | Active since Jul 2019

23 Aug 2024, 08:54

Unhappy ***

I am currently 19 weeks pregnant need to do NIPT tests which confirms if the baby will be born with any defects, went to Amphath Parklane hospital they advised that i need to get Authorisation code from medihelp left the hospital contacted the medical aid to be told that Amphath needs to provide a Tarrif code went to another Ampath they were shocked as they never provide a code for these test so now I am being taken from pillar to post just to get an Auth code. All they keep on saying is that this is their procedure now the question is what happened to putting members first. must say I am so disappointed with the service I am getting from Medihelp to think when I joined was promised the best service now finding myself stressed just to get tests done during pregnancy the last thing you need is stress. Membership Number 806401....

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Replies (1)
Medihelp
Medihelp's reply23 Aug 2024, 09:21
Official
Dear Lindiwe M

Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care