Unhappy member

Joined the scheme and I expressly asked them if there would be any exclusions prior to joining them and they stated that there are no exclusion, once my wife got sick and was admitted to hospital they started refusing to pay the hospital stay pending their investigation (time period not specified, investigation was not indicated to me prior to joining), and as a result they are refusing to pay for the treatment or the operation till their investigation is done. This is negligence on their part as an insurance company and it’s literally putting someone’s life at state due to this untold investigation.

This scheme has not treated me and my wife well, I’m left asking myself why did I bother joining this scheme and why did I pay my monthly membership fee when I have to make a plan to settle this bill.

I think it’s a ******* process and also ********** in how they ******* me in joining the scheme had all the information been fully disclosed I might have not joined the scheme.

The call center agents are not helpful, and just how the scheme is run one wonders if they care about their members.