1 reviews | Active since Apr 2012
Unfairly Terminated
I went onto Medihelp the beginning of February 2016, and I went to my GP where he sent me for x-rays on my back and to go and see a specialist. For me to be able to have seen a specialist, I had to get admitted into hospital. The hospital phoned to get an authorization number, and then Medihelp had to do a non-disclosed investigation before they could give me a authorization number. After the investigation, they came back to me to tell me that they are terminating me, due to the reason they claiming that I went for treatment on my back (which I have problems with since I was 16, due to a car accident), which I never went for. I only went for pain injections and no treatment. They are claiming that I went for infulltration injections in my back and according to them, I had a pregnancy sonar done when I went for my x-rays ,but the report clearly states that it was an abdominal sonar. Medihelp even sent me a statement where they have pregnancy consultations on the statement, but I am not even pregnant. My Dr even tried to contact them, but he is unable to get through to them. I feel that I have been treated unfairly in this regard as what they are claiming is not true at all.
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
