Unfair Treatment

I am utterly disgusted with Medihelp. In January, I lost my job, leaving me unemployed. Despite this setback, I managed to pay my full installment in February. However, in March, due to financial constraints, I missed a payment. By the end of March, I made a full installment along with a half installment to catch up. I intended to pay the remaining half by the end of April.

To my dismay, on April 18th, I received an email stating that my medical aid had been terminated. I immediately reached out, pledging to pay the outstanding half installment immediately. Shockingly, they refused to reinstate my coverage over just a half installment. What's worse, the termination letter cited February 29th as the termination date, when I was still up to date with payments. I even made a payment in April for coverage that apparently wasn't active.

I'm still waiting to hear if I'll get a refund for the April payment. But regardless, I feel this treatment is incredibly unfair. I've been a loyal, up-to-date client for over two years, and now, just for being a half installment behind, they've terminated my coverage. This is unacceptable.

#MedihelpFail #UnfairTreatment #DisappointedCustomer