1 reviews | Active since Jan 2014
Unfair penalties
<br> I am again very upset with unfairness.<br> <br> <br> I now learned that I am being pemalised 35% for not using a network hospital. BUT there is NO network hospital available to use?? It is beyond ridiculous that a member gets penalised for the wrong hospital choice BUT there is no other choice.<br> <br> <br> Furthermore based on this blatant unfairmess and the fact that I knew this will be a problem again I tried on the website to change to a non network option but could not change due to it being too late. Unfortunately I again do not have proof of this as I tried this electronically. Thus currently (i even paid an extra amount in the light that I was trying to change plans) I do not have access to the medical help needed due to the fact that there is NO network choice and I am not able to change plans eventough I did try and did NOT receive any communication of cut off for plan changes. <br> <br> <br> This has been such a constant struggle and I will definitely make all potential members aware off this in all ways possible<br> <br> <br> <br> Again I am very dissappionted with the lack of trying to help members instead of unfair penalties for things out oof th
In order to keep the costs and fees as low as possible to ensure the 20% lower membership fees on the Dimension Prime 3 network option, the option is limited and does not provide network facilities for the treatment of all the available conditions. It is imperative that members fami****ise themselves with the hospitals that are part of the network and the services that are offered by these hospitals when choosing a network option.
There is no network facility available for the treatment of your condition and therefore you will remain liable for the payment of the 35% co-payment on the non-network hospital account.
An email was sent to you today confirming that you may interchange to the non-network choice of your option during the course of the year, from the beginning of the month following the month in which the interchange request was received.
Kind regards
Medihelp Customer Care
In order to keep the costs and fees as low as possible to ensure the 20% lower membership fees on the Dimension Prime 3 network option, the option is limited and does not provide network facilities for the treatment of all the available conditions. It is imperative that members fami****ise themselves with the hospitals that are part of the network and the services that are offered by these hospitals when choosing a network option.
There is no network facility available for the treatment of your condition and therefore you will remain liable for the payment of the 35% co-payment on the non-network hospital account.
An email was sent to you today confirming that you may interchange to the non-network choice of your option during the course of the year, from the beginning of the month following the month in which the interchange request was received.
Kind regards
Medihelp Customer Care