Unfair cancellation of membership

Whilst it is appreciated that she was one payment in arrear, it is believed that Medihelp were unfair to cancel her membership because of their poor communication. 1. Letter was send to her physical address and post are not delivered to the physical address in Caledon. For that reason, she has a PO Box. 2. Whilst the debit order was unpaid on the 2 December 2024, telephonic contacts was only made in January 2025. 3. She did not receive a SMS from her bank that the debit order was unpaid. 4. The payment was due on 30 November but only presented on 2 December, when she was under the impression that the debit order was already debited and drew funds not thinking necessity to transfer from her money market account. 5. She don’t have access to her bank account. She only have a mobile, no computer, but the problem is that she don’t have the know how to operate a bank App. 6. On top of this all the debit order presented by Medihelp on 31 December 2024 was paid. 7. My information is also on record and I was also contacted and learned about the problem. I immediately reacted to assist her by contacting Medihelp.