Unfair Business Practice.

My mother in law cancelled her Membership with Medihelp at the 1st of July 2021 with the last date off Membership being the 31st of July 2021. On the 10th of August she phoned Medihelp to find out when her Savings that she had build over the years will be paid out. The answer she received was that she will receive a letter after 5 months that will confirm her banking details and only in the 6th month they will pay her out, because they don’t know what additional claims there will be. Her last GP Visit was on the 17th of July 2021 which is already paid for by the Medical Aid. They can go and check her Health Record, and she is not a sick person at all, and after the last GP Visit there was no other GP Visits or any other Specialists etc visit. Medihelp is very quick to take the Pensioners Monthly Contributions but when it is time to payout, they take any excuse in the book not to pay out what is due. I would like to get the Medical Aid Ombudsman Contact details to take this matter further, because what they are doing is not fair towards an almost 77year old.