********* and unacceptable in attend to denied a hospitalisation

I believe hospitalisation is not a joy for a patient. But when I request hospitalisation through Medihelp’s call center, it tops up the damage. During the telephonic discussion, Chantel advised that motivation from the doctor is necessary as currently 2 procedure codes are not supported, but the other procedures are fine. After the phone call, I forward the doctor letter that I have obtained to allow them in determining the reason for the procedures. However, I was extremely disappointed that Chantel has denied the hospitalisation and send me the written response at 07h46 which is 4 minutes after our phone call. She did not consider waiting for the motivation letter as discussed. The practice is ********* and unacceptable in attend to denied a hospitalisation. I am not sure if the objective is to keep up the repeat admin work or what is the purpose. I appreciate your urgent assistance.