Unbelievable & shocked. No bills paid after authorization given??

I've been a member since April 2022 and cannot describe all the medical bills that I need to pay. Till now need to pay R24 000 for procedures authorized upfront. I needed to go for operation and doctors and hospital received authorization to proceed with procedures. With a shock to found out that the anaesthetist and surgeon was not paid a cent. Plenty excuses to service providers which is unacceptable. After many calls and emails no response. I was forced to ask my broker for assistance. Till now, no consultant of Medihelp called me. Why do they give authorization for in-hospital and nothing can be paid. I have been reported to a debt collector. Why do I need to do all the administration which actually needed to be done between Medihelp and service providers. My husband also got authorization for dental procedure, but this also was not been paid. I WOULD TO LIKE TO DISCUSS THIS MATTER WITH A MANAGER ONLY FACE TO FACE AS THIS IS GOING ON FOR 8 MONTHS.